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About our PRO-TECH Award


News Release

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Konica Minolta Business Solutions U.S.A. Honors John W. Brisbin Jr. For Outstanding Service Achievement


Ramsey, N.J. 3-11-2013Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, has named John W. Brisbin Jr., Service Director at American Duplicating Products, inc. in Pennsauken, N.J. as one of the top 10 ranking service managers in the 2011-2012 Konica Minolta Service Excellence adVantage (SEA) Program.


“Providing excellent service has become increasingly important in our industry, and Konica Minolta is committed to assuring the highest performance standards across our organization,” said Jim Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc.  “The SEA Award represents Konica Minolta’s gold standard for service competence and proficiency.  There is no higher honor for a Konica Minolta Service Manager, and John should be very proud of his achievement.”


“The SEA Achievement is a mark of distinction that I am proud to receive on behalf of American Duplicating.  It symbolizes our commitment to offering the best business practices and the best in service.  It certifies to our customer base that we have the skills, people and systems to keep their Konica Minolta equipment operating at the highest level of productivity.  It shows to our customers that they can depend on us,” said Mr. Brisbin. 


Konica Minolta believes service management is a critical element for success in today’s highly competitive and technology-driven business market. Recognizing the need for meaningful support in the management areas of dealer service operations, Konica Minolta created the Service Excellence adVantage Program. This program recognizes those Konica Minolta Dealer Service Managers that have met and exceeded the program’s established service guidelines.  Membership in the Service Excellence adVantage Program is awarded on a yearly basis to dealers.


Ingrassia adds, “Not only does John Brisbin know what it takes to deliver excellent service in today’s business environment, but he delivers it day in and day out.  On behalf of Konica Minolta, I want to congratulate John for achieving membership in this year’s Service Excellence adVantage Program.  I thank him for sharing our core vision that our customers can count on Konica Minolta and American Duplicating  to deliver the best quality products and services in the marketplace.”

American Duplicating is a perennial recipient of the prestigious Pro-Tech Service Award, given by Konica Minolta to an elite group of dealerships who demonstrate a superior commitment to customer service and satisfaction.

American Duplicating takes this achievement very seriously, and we live by our award-winning core values every day. We
 pride ourselves on the effectiveness and professionalism of our service department, and we look forward to the opportunity bringing our premier level of service and support to you and your company.

As a single-line provider of Konica Minolta solutions and equipment for over 40 years, we have the experience and know-how to collaborate with your company in developing critically important imaging solutions. We form dynamic partnerships with our customers, working with them to create effective and efficient ways to maximize the functionality of their office equipment.

Every one of our technicians is factory trained and certified by Konica Minolta. Our staff members carry the following certifications: MCSE, CDIA+, A+, PDI+, NT among others! What this means to you is that our professional staff members will be able to help you with any copying, printing, scanning, document management or networking question that you may have. You can have the peace of mind knowing that your company has a one-stop solution provider in American Duplicating.

About our PRO-STANDARDS Award 

In addition to our PRO-TECH Award, American Duplicating is also a recipient of the PRO-STANDARDS Award, which is given by Konica Minolta to dealerships that meet a very long and exacting list of criteria. Only a tiny percentage of dealerships achieve this award, and we are proud to be counted among the absolute best.

In order to earn the PRO-STANDARDS Award, American Duplicating must show an extraordinarily rigorous commitment to education, service and excellent business practices. Our employees must complete all of the most current technical educational programs available. The American Duplicating showroom must be stocked with operational examples of the best technology, and overall business performance must reflect the best representation of the Konica Minolta brand.
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